What Is Troubleshooting?
Troubleshooting is the "detective work" involved with any electrical repair. We need every clue we can get to troubleshoot quickly and accurately. You are able help us by giving us an accurate description of what the problem was, as well as letting us know how and when the problem occurred. We examine your wiring, of course, but first we listen to you to find out exactly what you have experienced and why you have called us.
How Long Does Troubleshooting Generally Take?
Usually, troubleshooting a problem does not take very long. The average time is about 60 to 90 minutes. In many cases, the solution to the problem is even easier than finding the problem. If we discover that the troubleshooting process will take additional time, we tell you before continuing.
How Many Technicians Do You Send On a Service Call?
Most of the time, we send one technician. In some cases, two technicians are necessary or more economical than using just one.
Can the Problem be Fixed On the Same Day?
We make every effort to do so. More often than not, we are able to fix the problem very quickly on the same day. Some problems require a city permit, an inspection, or work from your power company, which means that we have to work with their schedules.
How Can I Know How Much This Will Cost?
Ask us! We don't want to surprise you with a bill that is more than you expect. Once we have diagnosed your electrical problem, we give you a straightforward price to fix it.
Let the Professionals Do the Work
Remember, electrical wiring is not a hobby. Many of the serious problems we see are code violations in wiring that was installed by a "do it yourselfer" or homeowner who got advice from "the guy at the hardware store."